PCI POLICIES
1.Unacceptable specimens:
- Missing requisition form ; specimens must be accompanied with the requisition form (enclosed in the mailable kit).
- No payment; payment must be enclosed with the specimens or prepaid on the website unless we have an account contract signed by the referring practitioner which authorizes us to bill them for payment. We accept checks or Visa/MasterCard and Discover.
- Inadequate samples; samples that lack sufficient fecal material can not be diagnosed. Blood slides that are stuck together are also inadaquete; Repeat samples are recommended, free of charge (The cost of the collection kit and shipping are the patient's responsibility).
2. Reporting of test results:
- Test results will be available for the practitioner 2-5 business days by entering your log-in user ID and password.
- Results can be given to the patient only with written or verbal authorization from their practitioner.
3.Treatment recommendations:
- Recommendations for herbal or allopathic treatment will be shared with referring practitioners upon request.
- Treatment recommendations will not be given out to patients directly unless they have a consultation with PCI first on phone or in person.
4.Courtesy testing:
- Referring practitioners are given complimentary testing (beginning at no less than 3 referrals).
- Call PCI for additional information.
5.Insurance claims:
- PCI does not bill insurance companies directly.
- Patients may request an invoice which they can submit to their insurance company for reimbursement.
- PCI is not a medicare provider.
- CPT codes are provided (next to title of each test or product) for patients to qualify which products or tests their insurance companies will cover.
6.Refunds and Cancellations:
- Orders for tests may be cancelled within 90 days of purchase date for a full refund (Collection kits and shipping charges once shipped are non refundable).
- Orders for products are fully refundable within 30 days of purchase date (Collection kits and shipping charges once shipped are non refundable and return shipping is the responsibility of the customer)
- For a full refund, products must be returned in original packaging, unopened, and sealed. Any packaging that is damaged, opened, labels covered, etc...will incur a 25% repackaging fee. Under no circumstances will a refund be issued if the seal of the cap or lid on any supplements has been broken.